Policy

WarrantyWarranty

At MT Containers Limited, we are committed to supplying high-quality shipping containers that meet the highest standards of durability and performance. To provide our customers with complete confidence in their purchase, all eligible shipping containers are backed by our 5-Year Warranty.
This warranty covers manufacturing defects and structural faults that occur under normal use during the warranty period. Every container is thoroughly inspected before dispatch to ensure it meets our strict quality standards.
To ensure you choose the most suitable container for your needs, our experienced team is available to provide expert advice and product recommendations. While we are happy to assist, customers are responsible for selecting the container that best suits their intended application.
The warranty does not cover damage resulting from misuse, neglect, unauthorized modifications, accidents, improper installation, normal wear and tear, or damage caused during transportation after delivery has been accepted.
If you believe your container is covered under warranty, please contact MT Containers Limited as soon as possible with your order details, photographs of the issue, and a description of the defect. Our team will assess your claim promptly and, where applicable, arrange for repair, replacement, or another appropriate remedy in accordance with our warranty terms.
For full details of warranty coverage, exclusions, and claim procedures, please refer to our complete Warranty Terms & Conditions or contact our customer support team for assistance.

Returns Policy

At MT Containers Limited, customer satisfaction is our priority. We are committed to supplying shipping containers that meet the quality, size, and specification ordered. If there is an issue with your purchase, we will work with you to resolve it promptly and fairly.
A return or replacement may be approved in the following circumstances:
  • The container delivered does not match the size, condition, grade, or specification shown on your order confirmation or invoice.
  • The container has sustained significant damage during delivery that affects its intended use. Any visible damage must be reported immediately and recorded on the delivery documentation before the driver leaves the site.
  • The container fails to meet the structural or quality standards associated with the grade purchased.
All return requests must be submitted within 30 calendar days of the delivery date. Unfortunately, requests received after this period may not be eligible for consideration.
To request a return, please contact MT Containers Limited with your order or invoice number, a detailed description of the issue, and clear photographs where applicable. Our team will review the information and, if necessary, arrange an inspection before authorizing a return, repair, replacement, or other appropriate resolution.
Please note that returns may not be accepted for containers that have been modified, misused, damaged after delivery, or used in a manner inconsistent with their intended purpose.
If you have any questions regarding our Returns Policy, our customer support team will be happy to assist you.

Inspection on Delivery

To ensure you are completely satisfied with your purchase, MT Containers Limited recommends that every shipping container is carefully inspected upon delivery before it is accepted.
Please complete the following checks:
  • Inspect the exterior and interior of the container for any visible damage, defects, or signs of damage that may have occurred during transportation.
  • Confirm your order by checking that the container's size, grade, condition, and configuration match the details shown on your order confirmation or invoice.
  • Report any issues immediately. If you discover damage, defects, or discrepancies, take clear photographs, notify the delivery driver without delay, and ensure the details are recorded on the delivery documentation before signing for the container.
Once the delivery has been accepted, any visible damage or discrepancies that were not noted at the time of delivery may affect your eligibility for a return, replacement, or refund, except where your rights are protected under applicable consumer protection legislation.
If you have any concerns during delivery, please contact MT Containers Limited immediately so we can resolve the issue as quickly as possible.

Return Process

If you wish to return a shipping container purchased from MT Containers Limited, please follow the steps below to ensure your request is processed as quickly as possible.
Step 1 – Submit Your Return Request
Contact MT Containers Limited within 30 calendar days of the delivery date to report the issue. Please provide:
  • Your order or invoice number
  • Delivery date
  • A detailed description of the issue
  • Clear photographs of the container and any affected areas, where applicable
All return requests must be submitted in writing via email using our official contact details.
Step 2 – Claim Assessment
Once your request has been received, our team will review the information provided. If required, we may request additional photographs, supporting documentation, or arrange an inspection of the container before reaching a decision.
Step 3 – Return Authorization
If your claim is approved, MT Containers Limited will issue a Return Authorization (RA) Number together with instructions for returning the container.
Returns submitted without a valid RA Number may be refused.
Step 4 – Return Condition
Approved containers must be returned in substantially the same condition as they were delivered, excluding the defect or issue covered by the approved claim. Containers that have been altered, modified, misused, or damaged after delivery may not qualify for a return or refund.
If you have any questions regarding the return process, our customer support team is available to assist you throughout every stage of your claim.

Non-Returnable Items

To ensure fairness and maintain product quality standards, the following shipping containers are not eligible for return or refund:
  • Custom-built or modified containers that have been manufactured, converted, or altered to the customer's specific requirements or specifications.
  • Containers damaged after delivery due to improper handling, misuse, neglect, accidents, unsuitable storage conditions, or any use outside their intended purpose.
  • Containers that have been repaired, modified, painted, welded, or otherwise altered by the customer or any third party after delivery without the prior written approval of MT Containers Limited.
Any container that has been used in a manner that affects its original condition or resale value may also be excluded from our returns policy.
Nothing in this Returns Policy limits or excludes any statutory rights you may have under applicable consumer protection laws where such rights cannot legally be waived or excluded.

Refund Process

Once your returned shipping container has been received by MT Containers Limited and successfully passed our inspection, any approved refund will be processed in accordance with our Returns Policy.
Where applicable, the refund amount may be reduced by any authorized charges, including return transportation costs, collection fees, or restocking charges, if these apply to your return.
Approved refunds are generally processed within 2–3 business days following completion of the inspection. While we issue refunds promptly, the time it takes for the funds to appear in your account may vary depending on your bank, credit card provider, or payment method.
If you have not received your refund after the expected processing period, we recommend contacting your financial institution first. If you still require assistance, please contact MT Containers Limited, and our customer support team will be happy to help track the status of your refund.

Order Cancellation Policy

At MT Containers Limited, we understand that circumstances may change after an order has been placed. Customers may request to cancel their order subject to the terms below.
  • Cancellations within 24 hours of payment: Orders cancelled within 24 hours of payment are eligible for a refund, less a 10% cancellation and restocking fee. This fee helps cover payment processing, administrative expenses, and order handling costs.
  • Cancellations after 24 hours: Orders cancelled more than 24 hours after payment will be subject to a 20% cancellation and restocking fee. This reflects the additional costs associated with order processing, inventory allocation, logistics planning, and returning the container to available stock.
Where a cancellation is approved, any refund due will be issued in accordance with our Refund Policy after the applicable cancellation or restocking fee has been deducted.
If you wish to cancel an order, please contact MT Containers Limited as soon as possible with your order details so that we can process your request promptly.

Delivery Site Requirements

Customers are responsible for ensuring that the delivery location is safe, accessible, and suitable for the delivery and placement of the shipping container(s). Before dispatch, customers should carefully review MT Containers Limited's Delivery Guidelines and verify that the site meets all stated access, clearance, and ground condition requirements.
Failure to provide a suitable delivery location or adequate access may prevent the successful delivery of the container(s). Where delivery cannot be completed due to circumstances beyond the control of MT Containers Limited, the customer will remain responsible for all reasonable costs incurred, including, where applicable, transportation charges, failed delivery fees, redelivery costs, container collection, depot storage, restocking fees, order cancellation charges, payment processing fees, and any other expenses resulting from the unsuccessful delivery attempt.
Customers are strongly advised to measure the intended delivery area in advance and ensure that sufficient space, overhead clearance, ground stability, and vehicle access are available for both the shipping container(s) and the delivery vehicle.
If there is any uncertainty regarding site suitability or access requirements, customers should contact MT Containers Limited before placing an order or arranging delivery. Our team will be pleased to provide guidance to help avoid unnecessary delays, additional charges, or unsuccessful delivery attempts.

International Shipments

Shipping containers that have been exported, transported outside the original country of delivery, or shipped internationally after purchase are not eligible for return, exchange, or refund, except where required by applicable law.
This restriction applies because the condition of the container cannot be verified once it has entered international transit or been handled by third-party carriers.
However, the MT Containers Limited warranty remains valid for eligible containers regardless of their location, subject to the terms and conditions of the applicable warranty.
If you believe your container is covered under warranty, please contact our customer support team with the following information:
  • Proof of purchase
  • Order or invoice number
  • Container identification number
  • A detailed description of the issue
  • Clear photographs or other supporting documentation, where applicable
Upon receipt of your claim, MT Containers Limited will review the information provided and determine the appropriate remedy in accordance with our Warranty Policy. Any approved warranty service, repair, replacement, or other remedy will be provided in line with the terms and limitations of the applicable warranty.

Warranty Claims

If you believe your shipping container is covered under the MT Containers Limited warranty, please contact our customer support team as soon as the issue is identified.
To help us assess your claim promptly, please provide the following:
  • Proof of purchase or your order/invoice number
  • The container identification number (if available)
  • A detailed description of the issue
  • Clear photographs or other supporting evidence showing the defect, where applicable
Upon receiving your claim, MT Containers Limited will review the information provided and may request additional documentation or arrange an inspection before determining whether the issue is covered under the terms of the warranty.
Our warranty applies only to defects in materials and workmanship that occur during normal use within the applicable warranty period. The warranty does not cover damage or defects resulting from:
  • Normal wear and tear
  • Misuse, abuse, or negligence
  • Improper handling, lifting, or transportation
  • Accidents or external damage
  • Unauthorized repairs, alterations, or modifications
  • Improper installation or storage
  • Failure to follow recommended operating, maintenance, or care instructions
  • Damage caused by natural disasters, fire, flooding, vandalism, or other events beyond our reasonable control
Where a warranty claim is approved, MT Containers Limited will, at its sole discretion and in accordance with the warranty terms, repair the defect, replace the container or affected component, or provide another appropriate remedy.
This Warranty Policy is provided in addition to, and does not limit or exclude, any statutory rights available under applicable consumer protection laws.

Important Return Information

No shipping container may be returned to MT Containers Limited without prior written authorization. All approved returns must be accompanied by a valid Return Authorization (RA) Number and must be returned to the original depot, storage facility, or port from which the container was supplied, unless otherwise agreed in writing by MT Containers Limited.
Any unauthorized return or return made to an incorrect location may be refused or may result in additional transportation, handling, storage, or administrative charges, which shall be the responsibility of the customer.
Our Returns Policy has been designed to provide a fair, transparent, and efficient process while ensuring the quality and integrity of our products and services. We are committed to delivering high-quality shipping containers and providing professional customer support throughout every stage of your purchase.
If you have any questions regarding our products, delivery requirements, warranty coverage, returns, or any other aspect of your order, we encourage you to contact MT Containers Limited before placing your order. Our knowledgeable team will be pleased to help you select the most appropriate container and answer any questions you may have.
We appreciate your business and thank you for your cooperation and understanding.